> For the complete documentation index, see [llms.txt](https://docs.karrier.one/karrier-one-cellular/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.karrier.one/karrier-one-cellular/refunds-and-buy-back-program.md).

# Refunds & Buy Back Program

Karrier One Cellular radios are **non-refundable** once purchased.

We do, however, offer a **Buy Back Program** for approved deployers. If you have an unused or decommissioned radio you'd like to return, we may offer compensation **based on its condition and operability**.

🔁 **Buy Back Program Overview**:

* Available to registered deployers only
* Must include original hardware in working condition
* Evaluation is done by our internal team upon request

📬 **To inquire** about a buy back, please visit our [<mark style="color:purple;">**Discord**</mark>](https://discord.gg/karrierone) and submit a support ticket with your radio's serial number and condition.